Operational Excellence Means Automation
People use the term “operational excellence” in a lot of different ways. In its vaguest sense, it means continuous improvement as applied to operations. But you’re interested in what it means in the context of technology operations. And I’m here to tell you that it means automation.
Operational Excellence is one of the five pillars of the AWS Well-architected Framework. The AWS whitepaper lists six design principles for achieving operational excellence.